Lengthy queues at Royal Mail sorting office after Christmas online sales rush

St Helens Star: Lengthy queues at Royal Mail sorting office after Christmas online sales rush Lengthy queues at Royal Mail sorting office after Christmas online sales rush

CHRISTMAS shoppers have been pondering the good and bad points of ordering online after waiting for hours to collect their parcels.

A surge in online buying by people usually at work when the postman calls has meant a backlog of undelivered items.

Those who had to endure lengthy delays at the Liverpool Road delivery office told the Star of their experiences.

“On Saturday morning the queue was half way down Liverpool Road,” said one man who had returned to collect items on Tuesday afternoon.

Nikki Owen wrote on the Star’s Facebook page: “I waited for an hour and half on Saturday. More people are buying online. People were queueing up for packages for an hour only to find they weren’t available. We also had something delivered on Sunday so they are clearly working hard.”

The Star understands extra staff have been deployed in the delivery office.

Carly Hughes said: “If people order parcels and know when they’re due it’s their fault if they have to queue.”

Royal Mail spokesman Mike Norman said: “Royal Mail has a range of measures this Christmas to help customers receive their parcels as quickly and conveniently as possible.

“We are able to leave items with a neighbour if no one is at home during the day when our postmen and women try to deliver something that needs a signature or is too big for the letterbox.

“We are extending the opening hours of the busiest offices from 6.30am to 7.30pm on weekdays and 6.30am to 5.30pm on Saturday.

"Customers have the option of collecting their item or can request to have it redelivered to their home. We apologise to customers if they experienced difficulties.”

Comments (5)

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6:42pm Wed 11 Dec 13

Daveybilo says...

I'm confused. Can anyone explain (or could the Star ask the post Office) why it's acceptable for them to leave your parcels with a neighbour you may not know, but if you turn up yourself with the red card and proof you live at that address, they won't give it to you if it's addressed for someone else in the house? Doesn't make sense!
I'm confused. Can anyone explain (or could the Star ask the post Office) why it's acceptable for them to leave your parcels with a neighbour you may not know, but if you turn up yourself with the red card and proof you live at that address, they won't give it to you if it's addressed for someone else in the house? Doesn't make sense! Daveybilo

7:02am Thu 12 Dec 13

ninjababe says...

Daveybilo wrote:
I'm confused. Can anyone explain (or could the Star ask the post Office) why it's acceptable for them to leave your parcels with a neighbour you may not know, but if you turn up yourself with the red card and proof you live at that address, they won't give it to you if it's addressed for someone else in the house? Doesn't make sense!
did you take proof for the person who's parcel it was. I have collected things for my son but you have to take I.D for them and not just yourself. also you have to wait till it has returned to the office preferably the day after
[quote][p][bold]Daveybilo[/bold] wrote: I'm confused. Can anyone explain (or could the Star ask the post Office) why it's acceptable for them to leave your parcels with a neighbour you may not know, but if you turn up yourself with the red card and proof you live at that address, they won't give it to you if it's addressed for someone else in the house? Doesn't make sense![/p][/quote]did you take proof for the person who's parcel it was. I have collected things for my son but you have to take I.D for them and not just yourself. also you have to wait till it has returned to the office preferably the day after ninjababe

10:48am Thu 12 Dec 13

norm says...

Internet shopping! Convenient? Now folk are queuing up for ages at the post office instead of at the tills - if you can find a shop in St Helens are anywhere else that stocks what you need. At least it was warmer queuing in shops.
Internet shopping! Convenient? Now folk are queuing up for ages at the post office instead of at the tills - if you can find a shop in St Helens are anywhere else that stocks what you need. At least it was warmer queuing in shops. norm

12:40am Fri 13 Dec 13

Keva68 says...

I would rather question at the post office than waste my money shopping in St Helens.
I would rather question at the post office than waste my money shopping in St Helens. Keva68

12:45am Fri 13 Dec 13

Keva68 says...

Queue that is:-) so much for auto text
Queue that is:-) so much for auto text Keva68

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