I NEED to use public transport in order to get to work. Due to the work I do I cannot work from home.

I use the buses frequently and find it annoying that people are allowed on the bus without a face mask or, when they are on the bus, they pull their face masks down.
I have contacted Arriva and complained to them regarding this.

When I asked a bus driver why is he letting people on, I was told “I don’t know”.
What’s going on Arriva?

Name and address submitted