I CONTINUE to be disappointed by the lack of mask wearing at our local stores. 


When my husband and I went to pick up our groceries from ASDA last Friday, we were told that we would be banned from their “Click & Collect” service if we continued to question the staff as to why they weren’t wearing masks. 


They said that we were rude. We were never rude, but we were persistent in questioning the staff about their lack of face coverings.


I am a retired medical professional with a Ph.D. who has lived in Asia and worked with pandemics for nearly 30 years.


My husband is a journalist who has written about such contagious diseases. We are adamant in trying to get the message across to the local population that masks save lives and represent freedom as we can all return to a more normal existence if everybody wears one.


When I called the ASDA customer service line to register a complaint about how we were treated at the St Helens store, I was given an apology, but I was also told that my complaint could not be relied to a senior manager at the store because phone lines to all ASDA locations have been disabled during the pandemic to prevent overuse.


If I wanted to talk to a senior manager, I would have to go to the store, which meant further exposure to staff not wearing masks. What a Catch-22!


Dr Lynette E. Adams, Ph.D.
Thatto Heath