ASOS has released a statement after millions of customers were sent an alarming phone alert saying the company had been hacked. The notification was sent out to app users earlier today (Tuesday, October 6).
The online retailer says it does not believe that payment card information or passwords have been impacted.
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In a statement released through the London Stock Exchange, ASOS said: “ASOS can confirm that, at around 10am today, an unauthorised customer notification was sent to ASOS customers.
“We are investigating unauthorised activity involving third-party platforms that we use to communicate with customers. We took immediate action to restrict access to the notification platforms and are working with our internal and external specialist advisers, as well as all relevant authorities.
“Basic personal information including name and contact details may have been accessed. We do not believe that payment-card information or account passwords, were impacted.
“Our website and app are operating as normal, with no current disruption to any aspects of our operations. Customer trust is incredibly important to us, and if the situation changes an update will be provided as appropriate.
“The Company has cyber security insurance with a large global provider, including business continuity insurance. It is too early to quantify any potential impact on trading.”
Customers were sent a notification entitled 'ASOS HACKED' this morning, along with the message: "Dear Asos DPO and IT, we have fully compromised with the Snowflake instance.
"Engage with us, or we will leak it."
Did you receive the ASOS app notification? Let us know in the comments.
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