A GP practice previously rated as inadequate and requires improvement say they are ‘incredibly proud of their staff’ as their latest report rates them as Good in all areas.
In 2021, Four Acre Health Centre, at Burnage Avenue, Clock Face, was given the lowest rating by the Care Quality Commission and placed under special measures.
A reinspection took place in 2022 which showed a marked improvement moving up a level to requires improvement overall – though they rated as good only in the areas of safety and effectiveness.
Despite a significant delay, in April 2026 the surgery got a rating of good in the areas including that of leadership, care and responsiveness.
Dr Tatiana Tchikiaeva, GP Partner MB BS, FRCGP at Four Acre Health Centre, said: “We are pleased to share that Four Acre Health Centre has now been rated “Good” overall by the Care Quality Commission, with all five domains meeting the required standard.
“This marks an important milestone for our practice. Over recent years, particularly during and following the COVID-19 pandemic, we faced significant challenges, as did many GP services across the country.
“Despite this, our team remained focused on doing the right thing for our patients and on making steady, meaningful improvements.
"There were periods where progress may not have been formally recognised, including a long gap between inspections.
“However, throughout that time, we continued to strengthen our systems, improve governance, and build on areas of good practice. This latest rating reflects that sustained effort and commitment.
“I am incredibly proud of our staff, who have shown resilience, professionalism, and genuine care for our patients under considerable pressure. Their dedication has been central to this achievement.
“Our priority remains clear- to provide safe, effective, and compassionate care to our community, and to continue building on the progress we have made.”
The CQC report cites: "The provider encouraged feedback from people who used the service to make improvements. Friends and Family Test data shared by the practice showed that people’s experience of the service was positive with regards to the care and treatment provided and in their interactions with staff.
"Feedback sent directly to CQC showed that patient experience of the practice was positive. “The results of the National GP Patient Survey were lower than local and national average scores for patient satisfaction about access.
“During the assessment, the practice highlighted efforts they were making to improve access, patient experience and communication systems for patients to further improve the feedback given by patients.
“There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG felt listened to and could make suggestions for improvements which would be acted upon.”
To read the full report, head to https://www.cqc.org.uk/location/1-600127824/reports
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