A CARE home has been placed in special measures after it was rated as 'inadequate' by inspectors.

Greenfields Care Home on Dentons Green Lane was given the lowest rating following an unannounced Care Quality Commission (CQC) inspection over two days in December.

The home is registered to provide accommodation and personal care for people with dementia, older adults who may have a physical disability and mental health care needs. Its previous inspection in 2017 had resulted in a 'Good' rating.

Summarising their findings from December's visit, inspectors said "the overall rating for this service is 'Inadequate' and the service is therefore in 'Special measures'".

Inspectors stated there were "shortfalls in relation to the management of risks associated to receiving care" but pointed out "people were happy with the care and support they received".

Out of five categories, the care home was deemed 'inadequate' by the CQC in two: safety and whether the service was well-led.

The home was given 'requires improvement', the second lowest rating, for the other three: effectiveness; caring and responsiveness.

On safety, inspectors noted "some risks were not adequately monitored" and that while accidents and incidents were recorded, there was "no analysis to identify trends and learn from incidents".

It was said "risks of falls and unintentional weight loss were not adequately managed" and staff "had not received training in safeguarding, fire safety and moving and handling". Also, people's medicines "were not always safely managed".

However, it was said "people and their relatives felt safe in the home and were protected against the risk of abuse".

In terms of whether the service was well-led, inspectors said systems to monitor and improve the quality and safety of the service were "inadequate" and that processes for ensuring lessons were learnt from incidents "were not in place".

It was added notifications about key incidents "had not always been submitted to the care Quality Commission".

But inspectors did note "people made positive comments about the registered manager and staff".

On judging if the service was caring, inspectors said "people did not always receive medical attention following head injuries" and the service was found to be "not consistently caring".

However, it was acknowledged "good relationships had developed between people and the staff" and staff "respected people's rights to privacy, dignity and independence".

In terms of responsiveness, it was said people's changing needs and risks "were not consistently monitored to prevent re-occurrences or further deterioration".

It was noted the majority of people "had a care plan that reflected the care they needed and wanted" but this was "not consistent throughout the records we reviewed".

On effectiveness, inspectors said staff "had not been provided with ongoing training, appraisal and supervision and professional development".

Services in special measures are kept "under review" and will be inspected again within six months.

It was noted the registered manager "took corrective measures to rectify some of the concerns soon after the inspection".

When the Star contacted Greenfield Care Home, a spokesperson did not wish to make a comment.