MY heart breaks at the pressure the Citizens' Advice centre, but in my experience the current service is far from satisfactory.


On making contact with the service by walking into the Millennium Centre-based CAB walk in office to make an appointment I was advised that all appointments for the week had now gone and I should call the following week.


I did this at 9am, using two phones but I could not get anything other than a busy tone.


I decided to go and make the appointment only to find that people looking for assistance can’t make an appointment by visiting until after 9.30am by which time all the appointments for the week have been taken by telephone callers. 


I’m told the service is struggling considering the amount of government departments and consumer issues that say go to CAB the service. 


This is leaving vulnerable people who require advice or help in a situation of despair looking for help.


I know the CAB is run by many volunteers but council funding and government funding should be improved to bring a more quality service to the CAB.


Trevor Gregson, via email