MY son put the brown bin out ready for collection on January 25.

He went to bring it in the next day only to find it had not been emptied. He phoned the council only to be told they couldn’t come back due to no man power.

He will have to wait another two weeks. It’s awful with a family.

This happened to me a month ago. I’m in sheltered accommodation.

When I rang every day for a week they would come back, a different story to my son.

I told them bin wagons went by everyday but I was told they couldn’t empty mine because they wasn’t in my area. Where is the council tax going?

They should agree on what story they say to their customers.

Name and address submitted