FOR the past two years I have had a relative in Victoria Care Home, visited every day without exception.


My experience of the dementia unit is long term and not a lightning spot check, and I believe is more representative of the actual performance of the home.


Dementia leaves many of its victims unable to communicate effectively or hold any kind of conversation, it can remove the ability to eat or drink, and can, and does, cause inappropriate behaviour. 


This puts carers under significant stress.

I have yet to see a single staff member not carry out their duties with diligence, compassion, empathy and good humour. 


My observations of mealtimes showed them to be well supervised, and whilst not ‘a la carte’, an alternative meal was always available.

There were times (perhaps too many) when the staff were under extra pressure due to understaffing, so time with individual residents was more restricted, yet at no time did I observe residents being ignored, neglected or treated with disrespect.


I find the Care Quality Commission Report – the subject of a story in last week’s Star – rather harsh and not reflecting my own experience.

So when it becomes my turn to need care, I would have no qualms about ending my days in Victoria Care Home.


Jim Cunliffe, West Park