A HOUSING association says advice is on hand to help families come to terms with the changes caused by the introduction of universal credit.

The monthly payment replaces six benefits – job seeker’s allowance, employment and support allowance, income support, child tax credit, working tax credit and housing benefit.

Previously it had affected benefit claims made by single people or couples, but it now involves claims made by families.

It presents financial challenges, as the benefit will be paid once a month, rather than fortnightly or weekly, and will go directly into a bank account.

Gill Healey, director at Helena said: “Universal Credit is a big shift for our customers.

"Not only will they have to manage the change from a weekly benefit payment to a monthly one, they’ll be responsible for paying their own rent too.

“We are asking any customer making a claim for Universal Credit to let us know immediately so that we can help them manage the changes.”

Helena is offering customers budgeting support and advice and, alongside this, new claimants can get help online, open a bank account, claim childcare costs and prepare for monthly payments.

Gill added: “To claim Universal Credit customers will need a copy of their tenancy agreement and a recent rent statement which we can provide.

“Not having this information can slow down the process and leave people out of pocket.”

Helena has also introduced a number of job clubs helping people back into work and training.

She added: “Through Universal Credit people can work and claim benefits which can boost their income considerably. Our job clubs and recruitment fairs help people make the most of this.”

Helena customers can call 01744 637383 or email onecall@helenapartnerships.co.uk leaving a full name and address.