St Helens and Whiston Hospitals 'the best in the country', says patient survey

The Countess of Wessex visits Whiston Hospital in 2013. According to patient surveys, it is the best in the country

The Countess of Wessex visits Whiston Hospital in 2013. According to patient surveys, it is the best in the country

First published in News
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WHISTON and St Helens hospitals are the best in the country, according to the judgements of patients.

St Helens and Knowsley Teaching Hospitals NHS Trust has been ranked as the best NHS trust in England in the national patient-led Assessments of the Care Environment programme (Place).

These assessments inspect and score all acute and specialist organisations throughout England and are carried out with the involvement of patients, patient representatives and members of the public.

It scored 99.99 per cent for cleanliness, 93.69 per cent for food, 98.04 per cent for patient privacy, dignity and wellbeing and 99.33 per cent for the condition, appearance and maintenance of the buildings.

Both hospitals have undergone major rebuilding programmes.

Chief executive Ann Marr said: “It is fantastic news that the trust has been named the best in the country and that Whiston and St Helens hospitals achieved the highest score in the latest environment assessments.

"Our staff work very hard to maintain the highest standards and these results highlight our commitment to providing patients with excellent facilities and high quality care.”

Comments (2)

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6:37pm Sat 30 Aug 14

Eccylad says...

Whiston Hospital 'amongst the best in the country'? I think not.

A number of family members have experienced the level of 'care' provided by Whiston Hospital over the past 10-12 years. This has included failing to spot a potentially life threatening blood clot to one family member.

Another has had 2 spells in Whiston Hospital since 2008. The first occasion was 6 years ago when my relative was seriously ill. The consultant eventually informed the family that there was no more that the hospital could do and the relative was informed that it was not possible to say how much longer they would live. After being transferred to the Royal Liverpool Hospital, it subsequently turned out that the deterioration in my relative's condition was largely due to an infection that had been caught whilst in the hospital and the Liverpool hospital achieved a massive improvement in my relative's condition.

The same family member is I am pleased to say still with us today - no thanks to the staff of Whiston. Indeed, within the past several months, hey have recently had to spend further time as a patient at Whiston. Disappointingly, whilst the environment of the hospital is much improved, the standard of nursing care seems as poor as it ever was. Poor nursing care, a lack of dignity and respect being afforded to the patient and a disregard for hygiene were all witnessed over this period.

I no longer live in the catchment area for this hospital and I am thankful for that. I feel sorry however for those patients who have the misfortune to be admitted to this hospital.
Whiston Hospital 'amongst the best in the country'? I think not. A number of family members have experienced the level of 'care' provided by Whiston Hospital over the past 10-12 years. This has included failing to spot a potentially life threatening blood clot to one family member. Another has had 2 spells in Whiston Hospital since 2008. The first occasion was 6 years ago when my relative was seriously ill. The consultant eventually informed the family that there was no more that the hospital could do and the relative was informed that it was not possible to say how much longer they would live. After being transferred to the Royal Liverpool Hospital, it subsequently turned out that the deterioration in my relative's condition was largely due to an infection that had been caught whilst in the hospital and the Liverpool hospital achieved a massive improvement in my relative's condition. The same family member is I am pleased to say still with us today - no thanks to the staff of Whiston. Indeed, within the past several months, hey have recently had to spend further time as a patient at Whiston. Disappointingly, whilst the environment of the hospital is much improved, the standard of nursing care seems as poor as it ever was. Poor nursing care, a lack of dignity and respect being afforded to the patient and a disregard for hygiene were all witnessed over this period. I no longer live in the catchment area for this hospital and I am thankful for that. I feel sorry however for those patients who have the misfortune to be admitted to this hospital. Eccylad
  • Score: 4

9:22am Mon 1 Sep 14

BuhBuhBuh says...

As with everything in life, one can only speak from their own experiences and mine and my family's experience of Whiston Hospital and the care we received, both before and after the rebuild/refurbishmen
t, has been nothing short of excellent. I fully appreciate that not everyone has the same experiences but the results of this survey certainly reflects my particular views.
As with everything in life, one can only speak from their own experiences and mine and my family's experience of Whiston Hospital and the care we received, both before and after the rebuild/refurbishmen t, has been nothing short of excellent. I fully appreciate that not everyone has the same experiences but the results of this survey certainly reflects my particular views. BuhBuhBuh
  • Score: 0
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